Frequently Asked Questions
Find answers to common questions about our products and services
How do I know which frame size is right for me?
Each product page includes detailed measurements. We also offer a virtual try-on tool to help you visualize how different styles fit your face shape.
Do your sunglasses offer UV protection?
Yes, all QUAY sunglasses provide 100% UV protection to keep your eyes safe while looking stylish.
Can I add prescription lenses to my frames?
Selection of our frames are RX-ready. Look for the 'Prescription' tag on eligible styles to customize your lenses.
How should I clean and store my eyewear?
We recommend using a microfiber cloth and specialized lens cleaner. Always store your eyewear in the provided case to prevent scratches.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change within 30 minutes of placement, but we cannot guarantee modifications after that window.
Are your products covered by a warranty?
Yes, we offer a 12-month limited warranty against manufacturing defects from the date of purchase.